AgentsSupport inbox drafts with model fallback
Drafts replies to support email using your knowledge sheet, tries Gemini first and falls back to another model if needed, and leaves every reply as a draft for you to send.
For customer success teams · Runs on Frontier
Connects to
Where to run it
- No-code: Zapier Agents, Lindy or n8n (n8n can be self-hosted for privacy).
- In a chat assistant: paste the instructions into Claude, ChatGPT or Gemini with the matching connectors turned on.
- Local: run the reasoning step on a local model. See the model picker for hardware guidance.
Agent prompt
When a support email arrives, look up answers only in my Google Sheet knowledge base. Draft a short reply in Gmail as a draft (never send). If the primary model fails, retry with the fallback model. If the sheet has no answer, say so in the draft and flag the row. Log the ticket type and draft link in the sheet.Verified: confirmed working from a published template, official example or public demo (checked 2026-10-16). Always review an agent's permissions before connecting your accounts. Credits & licenses.
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